View your 2020 Verizon Advantage Plan details online soon

To access your plan information, visit opens in a new window and enter your user ID and password.

You can view your plan information on your secure member website. Click “Log in/Register” at the top right of the home page, and register with your member ID once you receive your card.

You can also reference your plan details in the information packet mailed to your home.

Once you're enrolled, you'll receive:

  • A letter stating that you’re a member in our plan
  • Your Aetna member ID card (usually within 14 days)
  • A complete description of your coverage (Evidence of Coverage)
  • Your plan handbook

We're here to help

Get in touch!

Speak with an Aetna® Member Services advocate between Monday and Friday, 8 AM to 6 PM, local time.

1-866-241-0356 (TTY: 711)

Join a meeting

Attend an in-person educational session or listen to a pre-recorded audio presentation to learn more about the plan.

Find a meeting to join

New to Aetna?

You can set up an online account on or after the day your coverage begins. You’ll create a user name and password to sign in to Aetna’s secure member website.

Register for an account opens in a new window

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