What our members have to say

Value of Care Management

Aetna Medicare Advantage plan members share their experiences with our care management program and nurses. (2 min. 27 sec.)

Watch Aetna Medicare Advantage plan members share their experiences story
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CAROLINE: Before I had my knee replacement. I’ve had both knees done at separate times. But before I had any surgery, I had a nurse representing Aetna call me and ask me if I had any questions about my procedure, if there was anything that I was unfamiliar with
or concerned about.
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00:37 If I had a question, just pick up the phone, gave me her name, number, and told me to give her a call. And I felt comfortable, and I felt protected.
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00:48 ROBERT: The rep was very helpful. I mean, he went out of his way. So I said, “Well, it’s kind of confusing here as far as what this means. He explained this whole process of what units mean and as it relates to physical therapy visits.
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01:05  GERRY: They taught me what carbohydrates were. How to read the labels on the cans and that type of thing. It was a real learning experience for me. I’m really happy I could talk to the Aetna nurse.
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01:19 PHILLIP: I’m thankful that my doctor and my insurance company can work together. From what I understand, certain people, it just doesn’t work that way.
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01:30 AMANDA: It’s one hour dedicated solely to them. What their needs are, what their challenges are. It’s a different approach to healthcare.
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01:39 PHILLIP: They said “You know, we have a place that you’d be able to get your Dexilant. They told me where to get the form. They told me the people to contact. I think they even contacted them. They didn’t have to go that far to help me with that.
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02:01 JOHN: They encouraged us to take advantage of a lot of the programs that they have and we’ve done that.
02:08 DOREEN: Aetna saved my mobility for sure.
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Marshall’s story: Finding the Confidence to Keep Fighting

Learn about Marshall Cummings and his quest to find the confidence to keep fighting despite a series of health setbacks. To learn more, visit https://www.aetna.com/health-guide.html

Watch Marshall’s story story

Marshall: To walk up the stairs when I first got home, it seemed like it was walking up mount Everest. Would I ever make it up there? I have been living with diabetes for years. I had triple bypass surgery in 2014, and 2016 I was diagnosed with liver cancer. I lost a lot of my confidence at that time because I would look in the mirror and he just seemed like a half the man that I used to be. And I didn’t have anybody that I really felt comfortable talking to. I pretty much depend on myself a lot. Nicole is my nurse through Aetna.

Nicole and Marshall [simultaneously]: Hey!

Marshall: She changed my life because she helped me to find someone that I could open up to. Instead of being all by myself. She was like my little special guardian angel there for me. She helped me to explain things to me, my medication, my healthcare, my eating habits. She helped me to feel more confidence in myself. My goal is to get healthy one step at a time. I’m gonna get up and do something about my life. Instead of doing something negative I can do something positive for my body and my mind. You see that older guy walking down the street with his head up high walking straight not humped over and like he’s about ready to fall out. I felt my strength coming back. I’m gonna make it. I’m strong. I will survive.

Managing high blood pressure

How Aetna doctors helped John 
manage his blood pressure

Watch John's story

John – Aetna Medicare Advantage member since August, 2016

“The company that I originally started with was Harrison Radiator, which was a division of General Motors. We took pride in what we did. We were making all the heating and air conditioning units for the General Motors cars, and in fact, I spotted several cars where my sticker was put on one of the heaters that was in the car, so I knew that was a job I did and I was very proud of that.”

[John loves a good joke]

“The plant at Harrison Radiator was a smaller plant and it was a lot like family. There were tricks that people played on one another. I would just say with grease and things like that and gloves and maybe in a sandwich.”

[But his real love is for cars]

“When I was a kid, I built model cars and I loved draw automobiles. I did want to be an auto designer and originally when I was thinking about going to college, I did want to go to General Motors Institute and study car design.”

[So Aetna ensured he’s always in the driver’s seat]

“When you join up with Aetna, first they have a doctor, which they hire to assign and come over and give you an initial physical to see what kind of help you might need with your medications or your overall health. He took my blood pressure. The blood pressure was abnormally high, so when he saw my medication that I was on he said I really think I should get ahold of your doctor, and if it wasn’t for the Aetna physician, I may not have the results that I have. I have to watch my diet specifically now because I am diabetic. Walking was the exercise that I always liked to do and that’s an important part of being healthy.”

[And we’re with him every step of the way]

“Aetna has been a big blessing in providing us with really excellent health care. They’ve encouraged us to take advantage of a lot of the programs that they have and we’ve done that. It’s been just a wonderful service to have. I would have to say a word that describes my relationship with Aetna would be excellence.”

[Drive on, John]

[Aetna logo]

Lowering health care costs

Aetna lowered Mary’s health care costs and helps her continue to make the most of retirement.

Watch Mary's story

Meet Mary

My girlfriends and I, we go listen to people and bands. I have a good friend, that’s a Willy Johnson impersonator, and he’s got a friend that sounds like Willie Nelson so we go listen to the Willies really.

I’ve got Elvis impersonators too and I’ve watched Elvis ever since I was like four years old.

My sister was a big Elvis fan. She had all his records and everything and I’ll never forget when I went and saw Elvis for the first time. I couldn’t even walk up and ask for tickets. I paid 15 cents to see it and it was called “Love me Tender”.

I was part of the generation of women lived, men or women we were all equal and worked at General Motors Assembly. I went to work there in 1973. I was 23 years old and I had to take care of my son and I didn’t get child support so the insurance that I had, I had to pay full price for my office visits and if I went to specialist it was 400 dollars so of course I did not go to specialists too much [laugh].

With Aetna, every time your visit is about 20 dollars but if you go to a specialist it’s 25 dollars. The doctors are great. They’ve really been very sensitive, very thoughtful. They take care of me real well.

Everybody I’ve ever talked to with Aetna has always helped me.

I guess it’s be good to people. [Crying] Excuse me, and treat them like I want to be treated. I’ve been very fortunate with my health and I retired at 51. I just enjoy my retirement. If I want to do that I do, if I don’t, I don’t.

Can I show you my drinking cup [laugh]? Aetna is really good. I always take this where I go and I let people see that I’ve got insurance.

[Aetna Logo & tagline]

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