Let us help you.
Call us at 1-866-241-0356 (TTY: 711), Monday through Friday, 8 AM to 6 PM, local time.
Our mailing address:
P.O. Box 981106
El Paso, TX 79998-1106
The Verizon Advantage Plan designed just for Verizon retirees provides coverage to any doctor (in or out-of-network) at the same cost share. The provider must be eligible to receive Medicare payment and accept your plan.
If you need help submitting a claim for a provider that is out of network, we can help. If your doctor has questions about submitting a claim, just call us at 1-866-241-0356 (TTY: 711) Monday through Friday, 8 AM to 6 PM, local time.
- Claims & Reimbursements
- Give another person permission to help and manage your care
- Member exceptions, appeals and grievances
Visit our secure member site opens in a new window
Then you can also:
- Find doctors, hospitals and other providers that accept your plan
- Contact us
- View your claims
We're here to help
Get in touch!
Speak with an Aetna® Member Services advocate between Monday and Friday, 8 AM to 6 PM, local time.
Join a meeting
Attend an in-person educational session or listen to a pre-recorded audio presentation to learn more about the plan.
New to Aetna?
You can set up an online account on or after the day your coverage begins. You’ll create a user name and password to sign in to Aetna’s secure member website.
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