How can we help you?

Ask about my Verizon Advantage Plan

Let us help you.
Call us at 1-866-241-0356 (TTY: 711), Monday through Friday, 8 AM to 6 PM, local time.

Our mailing address:
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998-1106

Find a doctor or hospital

The Verizon Advantage Plan designed just for Verizon retirees provides coverage to any doctor (in or out-of-network) at the same cost share. The provider must be eligible to receive Medicare payment and accept your plan.

If you need help submitting a claim for a provider that is out of network, we can help. If your doctor has questions about submitting a claim, just call us at 1-866-241-0356 (TTY: 711) Monday through Friday, 8 AM to 6 PM, local time.

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For current members — get a form
  • Claims & Reimbursements
  • Enrollment
  • Give another person permission to help and manage your care
  • Member exceptions, appeals and grievances

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For current members — request a new ID card

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Then you can also:

  • Find doctors, hospitals and other providers that accept your plan
  • Contact us
  • View your claims

We're here to help

Get in touch!

Speak with an Aetna® Member Services advocate between Monday and Friday, 8 AM to 6 PM, local time.

1-866-241-0356 (TTY: 711)

Join a meeting

Attend an in-person educational session or listen to a pre-recorded audio presentation to learn more about the plan.

Find a meeting to join

New to Aetna?

You can set up an online account on or after the day your coverage begins. You’ll create a user name and password to sign in to Aetna’s secure member website.

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